Dental Services Manager

POSITION TITLE:	Dental Services Manager
DEPARTMENT:	Dental
REPORTS TO TITLE:	Associate Director of Dental Operations
LOCATION:	Travelling to all Napa and Solano County sites, with a home site of
HOURS:	Full time, typically 8am to 5pm, 40 hours a week Monday to Friday
PAY RANGE:	$83,886.40 to $102,523.20/annual salary based on a 40 hour work week
DLSE/FLSA STATUS: ()		_X___Exempt/Salaried position	____Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES (does this position have direct reports):		YES	NO
About CommuniCare+OLE Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.     BENEFITS   Medical, Dental, Vision Coverage  Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium  18 days of PTO (Vacation & Sick)  10 Paid Holidays + 1 Float Holiday  2% employer match with employee 4% Contribution 403(b) retirement plan  Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)  Life & Accidental Insurance Coverage  Employer contribution for Health Savings Account
JOB SUMMARY/OVERVIEW: The Dental Services Manager is responsible for planning, coordinating, and supporting department operations and staff on a day-to-day basis to ensure delivery of customer focused, efficient, quality patient care is provided to patients. The Dental Services Manager will create and lead a synchronized environment, rich with information and communication, that streamlines patient experience, provides support and direct supervision of staff while maximizing the use of health center resources. Provides patient care based on practice guidelines, standards of care, and federal/state laws and regulations.  This position requires the flexibility to travel from site to site as needed.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.  

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,  

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of  

all ages and religions, and individuals who have been affected by the legal system. 

YOU ARE WELCOME HERE. 

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. *** 

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING 

Education:	Associate’s degree in health administration or related field or minimum of two years progressive related experience.
Experience/Lived Experience:	Must have demonstrated supervisory experience.  Must have dental front office and/or dental assistant experience. Work experience in a community health center environment preferred.  Computer and data entry skills required.  Experience working with culturally diverse populations.
Special Skills/Training:	Strong verbal and written communication skills required; Bilingual (English/Spanish) preferred. Excellent interpersonal and customer service skills required.   Must have strong analytical skills and ability to problem solve.  Strong organizational, planning, and delegating skills required. Current CPR certification required. Drivers License Required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

1.	Oversee the daily operations of dental clinics, including scheduling, resource allocation, troubleshooting clinic flow, and ensuring efficient workflow management to provide a seamless patient experience.
2.	Monitor provider schedules and complete reports weekly to evaluate patient flow, no show rates, and productivity to optimize scheduling.
3.	Reviews phone call activity and data to ensure appropriate call management and goal attainment.
4.	Monitors performance metrics and provides coaching and training to improve team performance.
5.	Maintain strong communication with management and staff regarding operations. Identify necessary information, utilize resources to find answers, and effectively present facts and ideas verbally and in writing.
6.	Collaborate with dental leadership to monitor, analyze, and enhance quality performance metrics while identifying areas of improvement and implementing best practices.
7.	Collaborate with management to develop and update clinic policies and procedures.
8.	Support the recruitment, onboarding, and development of dental staff, including back-office staff, front office staff, leads, and supervisors, fostering a culture of continuous learning.
9.	Attends and participates in required meetings, trainings, and educational programs. Collaborate with dental leadership in creating PowerPoint presentations for monthly meetings.
10.	Oversee incident reporting including documentation and investigation, ensuring timely and thorough resolution of issues.
11.	Collaborate with dental leadership to develop and maintain the budget, providing support with acquiring equipment request quotes, financial planning and managing financial resources effectively.
12.	Support the process of ordering dental supplies, processing invoices, and maintaining accurate inventory records, ensuring the availability of necessary materials for clinic operations with support of the back-office supervisors and leads.
13.	Conducts monthly audits of the maintenance logs. Follows up with dental back-office supervisors/ leads for maintenance and repairs, as needed.
14.	Oversee radiation safety monitoring, dental unit water line maintenance, and spore testing, ensuring compliance with safety regulations and guidelines.
15.	Reports non-compliance to management immediately.
16.	Oversees cash handling procedures, makes bank deposits, reconciles balances, ensures documentation is accurate and provided to Finance department in a timely manner.
17.	Collaborate with community outreach to develop and participate in health fairs to promote dental health awareness.
18.	Foster a culture of appreciation and ensure meaningful recognition of staff achievements and contributions across the department that promotes staff engagement and retention.
19.	Completes other tasks, as needed.